Aug 2023 — Jan 2024

Data Analyst/Software Tester (intern), Navy Federal Credit Union Vienna

• Conducted comprehensive Pega application testing, identifying and rectifying software discrepancies, and contributing to software quality assurance. Developed and executed detailed test cases to validate system functionality against business requirements.
• Led the revamp of Navy Federal's internal SharePoint website, improving user experience and performance. Incorporated business processes and requirements into the redesign to ensure alignment with organizational objectives.
• Collaborated with cross-functional teams in agile development cycles, ensuring seamless integration of testing processes. Provided valuable insights into data management strategies to optimize system performance and reliability.
• Maintained detailed test documentation and provided stakeholder updates, influencing software release decisions. Documented business processes and system functionalities to facilitate knowledge transfer and future maintenance.
• Stayed up-to-date with the latest testing methodologies, enhancing testing efficiency and effectiveness. Actively contributed to system documentation efforts to ensure clarity and accuracy in project deliverables.

Nov 2022 — Mar 2023

Relationship Banker, PNC Silver Spring

• Provided exceptional customer service using the bank's proprietary software, enhancing customer satisfaction and retention.
• Analyzed customers' financial needs to recommend personalized loan solutions, resulting in significant loan disbursements and revenue increases.

Sep 2019 — Mar 2020

Owner, Xclusive Marketing Solutions Addis Ababa

• Specialized in the development of comprehensive business plans, data-driven marketing strategies, and branding initiatives for multiple companies.
• Utilized analytical tools to forecast market trends and tailor marketing approaches that aligned with client objectives and growth targets.

Aug 2020 — Mar 2021

Brand Manager/Graphics Designer, Empire Educational ConsultancyAddis Ababa

• Created and launched the company's entire brand and marketing materials, including website design.
• Developed and printed all company branding, ensuring a consistent and attractive look.
• Built and managed a user-friendly company website, enhancing online presence.
• Oversaw the design and production of marketing materials, strengthening brand identity.
• Directed complete branding overhaul, from initial design to final print, boosting company image.

Mar 2023 — Jan 2024

Certificate in Data Analytics & Software Development , Year UpWashington, D.C.Pursued a Software Development track focused on Data Analytics, acquiring practical skills in Python, Excel, SQL, and Tableau.

Sep 2016 — Jul 2019

Bachelor Degree in Marketing and Management , Unity University Addis AbabaMinor in Accounting

Sep 2011 — Jul 2016

HIGH SCHOOL DIPLOMA IN GEOMETRA (TECHNICAL SURVEY), Istituto Italiano Statale Omnicomprensivo di Addis AbebaAddis Ababa Diploma in Construction Survey and Architecture.